Showing posts with label service 1. Show all posts
Showing posts with label service 1. Show all posts
My family thought of surprising my little sister who is a huge fan of Angry Birds like the rest of us by buying a set of Angry Birds Cupcake. They also thought of giving another set of Angry Birds Cupcake to my nephew for Christmas. So, we bought two vouchers from MetroDeal.
Claiming Frsutrations
My sisters birthday is on November 20 so we texted five days ahead but receive no reply. We tried calling them but no one answers. Everyday my brother would call and fail to reach them. After a month, I decided to take matters into my hands and tweeted MetroDeal. They gave me Mitchelle's Sweet Kiss email. I emailed them immediately and again receive no response. I tweeted MetroDeal again who asked for my mobile number. After a week, there was still no news from Mitchelle's Sweet Kiss. During the first week of January, I again texted Mitchelle's Sweet Kiss. A person replied and asked for our voucher codes. She said she will forward it in the morning to their office. Come the next day and the next day after it, still no news. I then texted again and received a call. Finally, our reservation was confirmed. We picked it up during the weekend.
The Angry Birds Cupcakes
After almost two months of waiting, we received a substandard product. The characters didn't look like Angry Birds.
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The original flavored cupcakes tasted dominantly of margarine. It was dry and unrefined in texture. We didn't like it. On the other hand, the chocolate cupcakes were moist and bitter-sweet. It was good but nothing special. Although the chocolate cupcakes were better than the original flavor, they were smaller in size.
Tsinoy Foodies Verdict
Mitchelle's Sweet Kiss lacks the professionalism in handling customers. I feel the same way with MetroDeal. What they're doing is also false advertisement by posting attractive photos that are not really theirs. I don't know how Mitchelle's Sweet Kiss still continues to sell their products. I would not recommend them. The savings offered by the voucher is not worth the hassle for their products. I am very disappointed with the Angry Birds Cupcake.
| Tsinoy Foodies Review Rating | Mitchelle's Sweet Kiss Menu | |
| Ambiance | ||
| Taste | ★★ | |
| Service | ★ | |
| Price | ★★ | |
| ♥=Favorites or Recommended | ||
| Mitchelle's Sweet Kiss | |
| Business Address |
Unit 3 Casa Nueva Town Homes 15 Manga Rd New Manila, Quezon City
|
| Business Hours | |
| Payment Options | Cash |
| Service Charge | |
| Budget/Person | |
| Contact | (02) 7220862 |
| Other | Email: mitchellesweetkiss@gmail.com |
Located in between the Midtown Wing and Pedro Gil Wing of Robinson's Place is Mexicali Restaurant. As the name Mexicali implies, they serve California Burritos and more. California Burritos are a sort of fusion food derived from the Mexican Burritos. There are two kinds of California Burrito. One originated from San Diego California and the other is from San Francisco California. Mexicali serves San Francisco California Burritos characterized by having rice, sour cream and guacamole and usually wrapped in foil.
Mexicali Restaurant's ambiance projects a happy Mexican feel with its colored wooden chairs and Mexican inspired wall designs.
Food
I will be sharing with you the my last two visits at Mexicali Restaurant. I hope you don't mind if I make one review for both.
First Visit
During our first visit, we actually intended to claim our El Gourdo Burrito deal from 500PesoDeals.com but the female manager was insisting that the five vouchers we bought worth 1,000 php (200 php x 5) was only claimable for El Gourdo Burrito meal (worth 345 php). Naturally, we didn't want to be at a loss and ordered something else instead and decided to clarify the matter over at 500PesoDeals.com first. You can check my entry "Food Trauma from Mexicali Restaurant and 500PesoDeals.Com" for full details (see separate entry)
Soups
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| Sopa de Ajo cup (garlic soup) (45php) |
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| Bisque de Camaron Cup (shrimp bisque) (55 php) |
Burritos
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| Pollo al Carbon California (225 php) |
The Pollo al Carbon is grilled chicken bits with vegetables, beans, Mexican rice, salsa and sour cream wrapped in large soft flour tortilla. My little sister ordered this. This was her favorite and usual order.
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| Grilled Shrimp California (355 php) |
Combos
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| Combo 7: Enchilada & Burrito (359 php) |
I always order Combo 7: Enchilada & Burrito whenever dining at Mexicali Restaurant because I have a huge appetite and I could choose the type of Enchilada and Burrito I want. I chose Grilled Vegetables Enchilada and Grilled Steak Burrito. I always try to balance my meal with meat and vegetables. The Grilled Vegetables Enchilada is soft tortilla filled with vegetables topped with their secret ranchera sauce and sour cream. I used to love their enchiladas. It was really good.
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| Grilled Steak Burrito |
The Grilled Steak Burrito is tasty tender steak strips with vegetables, beans, Mexican rice, salsa and sour cream wrapped in large soft flour tortilla. I loved the texture of their large soft flour tortilla.
Second Visit
My family was disappointed on how the manager of Mexicali Restaurant handled the situation previously and how we were ignored and neglected by 500PesoDeals.com. I had to force my family to come back to Mexicali with me because I could never finish 5 El Gourdo Meals all by myself. I apologize for the lack of photos since I didn't bother to bring a camera because I'm sure everyone was not in the mood for it. After a series of email exchanges with 500PesoDeals.com, I was optimistic that everything will go along smoothly. I even promised my family that. so when we went to Mexicali, I handed the vouchers to the staff. They looked puzzled and no one seems to know about it. I was looking for the manager who apparently was absent. We had to search the internet for the Mexicali Head Office contact and after a long process we had our five orders of Grilled Chicken El Gourdo Burritos. The staffs looked unhappy as if forced to serve our orders. We had four for dine-in and one for take-out. The take out was also for me since my two little sisters did not want to eat at Mexicali again. We were waiting for the 16 oz Iced Tea as stated in our vouchers but when we asked for it, the servers were also unaware of it. To convince them, we surfed the internet and show them the deal through our tablets. After a while, they agreed to serve our 16 oz Iced Tea. Despite the good food, my family went home tired and disappointed with Mexicali Restaurant.
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| White Hair on my El Gourdo Burrito (*pardon the crappy photo taken by mobile phone) |
Update (January 2014): This branch is now closed. Check out its other branches instead.
Tsinoy Foodies Verdict
Mexicali Restaurant serves flavorful food with generous amounts of ingredients. We've dined at Mexicali Restaurant at Robinson's place and Mall of Asia many times before. However, due to our sad experience twice as cited here, we got so disappointment in terms of customer handling, lack of restaurant management and communication and unhygienic food, I don't think we can ever come back to Mexicali Restaurant ever again. Dining out for us is for fun and convenience but our last meals at Mexicali Restaurant was not.
| Tsinoy Foodies Review Rating | |
| Ambiance | ★★★ |
| Taste | ★★★ |
| Service | ★ |
| Price | ★★★ |
| ♥=Favorites or Recommended | |
Mexicali Restaurant Robinson's Place Menu Menu 1 | Menu 2 | Menu 3 | Colombian Coffee | Complete Menu
| Mexicali Restaurant Robinson's Place | |
| Business Address | Padre Faura Wing, M. Adriatico St., Ermita Manila, Metro Manila |
| Business Hours | 10am-9pm (mall hours) |
| Payment Options |  Cash |
| Service Charge | |
| Budget/Person | 150-360 |
| Contact | |
| Other | Facebook Fan Page |
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